Terms of Service

Terms of Service for Quest - a software by NetFlows GmbH

Last updated: 01.06.2026

1. General Provisions

1.1 Provider of the software Quest (hereinafter “Quest” or the “Service”) is NetFlows GmbH, Kirchdorfer Straße 87, 86825 Bad Wörishofen, Germany, registered in the commercial register of the Memmingen Local Court under HRB 20527, VAT ID No.: DE361644358 (hereinafter “NetFlows”, “we” or “us”).

1.2 Quest is a cloud-based software-as-a-service solution (SaaS) offered exclusively to business users. Quest extends the functionality of Asana, a project management software by Asana, Inc., and is provided via the domain https://quest.netflows.io. Quest is an independent product of NetFlows GmbH and is not operated, provided, or otherwise managed by Asana, Inc. or any other third party, unless explicitly stated otherwise.

1.3 These Terms of Use (hereinafter “Terms”) govern all legal relationships between NetFlows and the customer in connection with the use of Quest. In addition, NetFlows’ privacy policy applies
(available at https://netflows.de/en/data-protection). To the extent that personal data is processed on behalf of the customer, a separate data processing agreement (DPA) will be concluded upon request.

1.4 Deviating, conflicting or supplementary general terms and conditions of the customer shall only apply if NetFlows has expressly agreed to their validity in text form.

1.5 Individual agreements, offers, order forms or service descriptions shall take precedence over these Terms to the extent that they expressly contain deviating provisions.

1.6 These Terms are addressed exclusively to entrepreneurs, legal entities under public law and special funds under public law (B2B). Use by consumers within the meaning of § 13 BGB is not intended.

1.7 NetFlows reserves the right to amend these Terms for objective reasons, such as changes in legal requirements, changes in business policy or expanded functionality of the Service. Changes will be communicated to the customer by email to the address on file. If the customer does not object within 30 days after receipt of the notification and continues to use Quest, the changes shall be deemed accepted, provided that NetFlows has pointed out this legal consequence in the notification. Changes that materially affect main performance obligations or prices to the disadvantage of the customer require separate consent.

2. Quest as a Platform

2.1 Quest is a platform of NetFlows GmbH for providing digital applications, product extensions, automations, integrations, reports, exports and other software functions for Asana.

2.2 The specific scope of services results from the respectively agreed service description, the offer, the order confirmation, the booked plan or the product documentation provided within Quest. The current functions are described at https://netflows.de/en/quest-app/.

2.3 Individual applications, modules or functions within Quest may include, in particular, project-related automations, reporting functions, data exports, ID generation (Smart ID), performance records, workflows or other extensions. The available applications may change over time.

2.4 NetFlows does not owe any specific economic, organizational, legal or tax effect from the use of Quest, unless expressly agreed.

2.5 NetFlows is entitled to further develop Quest, change, replace or discontinue functions, provided that the contractual use is not materially impaired or the change is necessary for security, legal, compatibility or operational reasons. In the case of significant adverse changes, the customer will be informed in due time.

3. Third-Party Services and Integrations

3.1 Quest integrates with Asana via the official Asana API. Use requires that the customer has a valid and sufficiently authorized Asana account with the required API access rights.

3.2 Third-party services such as Asana are not operated by NetFlows. Their availability, interfaces, prices, authorization models and terms of use are outside the control of NetFlows. The respective terms and data protection information of the third-party providers apply; the customer is responsible for compliance with them.

3.3 To the extent that Quest reads or writes data via the Asana API, the functionality of Quest may depend on the availability, stability, compatibility and continuation of this API. Functional limitations due to changes or failures of the Asana API do not constitute liability of NetFlows.

3.4 NetFlows is not liable for outages, errors, data losses, functional changes or limitations caused by third-party services, customer-side systems, authorization settings or lack of customer cooperation.v

4. Registration, Account and Permissions

4.1 The creation of an account is required to use Quest. During registration, truthful and complete information must be provided. Anyone registering an account on behalf of a company confirms that they are authorized to represent this company and to make this declaration.

4.2 The customer is responsible for managing their users, roles, access rights, third-party connections, OAuth approvals and other permissions.

4.3 Access data, API keys, tokens and other authentication data must be treated confidentially and protected against unauthorized access. In case of suspicion of unauthorized access, NetFlows must be informed immediately.

4.4 Actions performed via a customer account or by users authorized by the customer shall be deemed actions of the customer.

4.5 The customer may invite additional members of their company as authorized team members. The customer is responsible for compliance with these Terms by all team members.

5. Rights of Use

5.1 Subject to payment of the agreed remuneration and compliance with these Terms, the customer is granted, for the duration of the contract, a limited, non-exclusive and non-transferable right to use Quest within the agreed scope for their own internal business purposes.

5.2 Third parties, including affiliated companies, may only use Quest through a registration, activation or separate agreement provided by NetFlows.

5.3 Without prior written consent from NetFlows, the customer is prohibited from:

(a) reverse engineering, decompiling or disassembling Quest or parts thereof;

(b) using automated scripts, bots or other mechanisms to systematically query or extract data from Quest or the Asana API (API scraping, crawling);

(d) circumventing protection, security or access control mechanisms;

(e) using Quest in a way that could impair the security, integrity or availability of the Service;

(f) publishing, transferring, selling or offering as their own product scripts, templates or documentation provided by NetFlows outside the agreed purpose.

6. Trial Phase (Free Trial) and Beta Features

6.1 NetFlows offers interested parties the opportunity to use Quest free of charge within a limited trial phase (hereinafter “Trial”). The trial phase can be started independently by the customer via the application. The exact duration is displayed upon activation.

6.2 After the trial phase expires, further use of Quest is only possible by concluding a paid subscription. The Trial will not automatically convert into a paid subscription without the explicit consent of the customer.

6.3 NetFlows may also provide beta features or pilot access. These are generally provided without any guarantee of specific availability, freedom from defects or continuation. NetFlows may change, restrict or terminate trial versions, free usage or beta access at any time.

7. Subscription and Term

7.1 After the trial phase, the customer may conclude a paid subscription. Subscriptions are offered on an annual basis (12 months), unless expressly agreed otherwise.

7.2 The subscription automatically renews for another period of the same duration upon expiry of the agreed term unless it is terminated in due time.

7.3 The customer may terminate the subscription with a notice period of 30 days before the end of the current subscription period. Termination must be made in writing via email to info@netflows.de.

7.4 NetFlows is entitled to terminate the subscription with a notice period of 30 days before the end of the current subscription period. The right to extraordinary termination for good cause remains unaffected.

7.5 Upon termination of the contract, the customer’s right of use ends. NetFlows may block access to Quest and delete customer data after expiry of agreed or reasonable retention and deletion periods. The customer is responsible for securing necessary data and exports before the end of the contract, insofar as these are not still available in third-party services.

8. Remuneration and Payment

8.1 The remuneration is based on the agreed offer, plan or respective order confirmation. All prices are net prices plus the applicable statutory VAT.

8.2 Invoices are issued by NetFlows and sent to the billing address stored by the customer. NetFlows reserves the right to integrate a payment service provider (e.g. Stripe) in the future; the customer will be informed in due time.

8.3 Invoices are due without deduction within the specified payment period. In the event of default in payment, NetFlows is entitled to claim statutory default interest and reminder fees and to block access to Quest after prior notice until outstanding amounts have been settled.

8.4 Fees already paid are non-refundable, unless this is mandatory by law or NetFlows expressly agrees to a refund in individual cases.

8.5 NetFlows reserves the right to adjust prices. Price changes will be communicated to the customer at least 30 days before the end of the current subscription period. If the customer does not agree with the price change, they may terminate the subscription in due time.

9. Customer Data and Stored Data

9.1 All rights to data provided by the customer or made available via third-party services remain with the customer or the respective rights holders. The customer grants NetFlows, for the duration of the contract, the rights required to provide, operate, maintain and support Quest.

9.2 For the operation of Quest, NetFlows stores only those data from the customer’s Asana account that are technically necessary to provide the booked functions. This includes, in particular, authentication data and structural metadata of Asana objects (e.g. names and technical identifiers of workspaces, portfolios and projects). Content data such as task contents, comments or custom field values are not stored permanently. Authentication data is stored in encrypted form. The specific scope of stored data may evolve with the functionality of Quest; NetFlows will communicate significant changes in the privacy policy.

9.3 Quest accesses the customer’s workspace via the Asana API in read and write mode. Quest does not create backups of Asana data. The entire infrastructure of NetFlows is operated exclusively on servers within the European Union.

9.4 The customer is responsible for the selection, accuracy, legality and content of the data processed via Quest, as well as for the review, approval and use of generated exports, reports or other results. The customer ensures that no special categories of personal data within the meaning of Art. 9 GDPR are processed via Quest unless expressly agreed and legally permissible.

10. Availability, Maintenance and Support

10.1 NetFlows strives to ensure appropriate availability of Quest. A specific availability rate (uptime guarantee) is only owed if expressly agreed in a separate service level agreement.

10.2 Quest may be temporarily unavailable, particularly due to maintenance, updates, security measures, disruptions, force majeure, third-party failures or circumstances outside NetFlows’ control.

10.3 Maintenance work is carried out, where possible, outside normal business hours (Monday to Friday, 08:00 - 18:00 CET/CEST) and, where possible and reasonable, announced in advance by email.

10.4 Support services arise from the agreed plan or offer. Without a separate agreement, NetFlows provides support at its reasonable discretion and within operational capabilities.

10.5 In the event of defects, the customer shall inform NetFlows immediately and provide all information required for analysis and remedy. NetFlows is entitled to remedy defects by correction, replacement, workaround or adjustment of documentation.

11. Warranty and Liability

11.1 NetFlows provides the Service with the diligence of a prudent businessman. NetFlows does not guarantee that Quest will be uninterrupted, error-free or compatible with all customer systems, third-party configurations or data models.

11.2 Since Quest does not create backups of Asana data and only accesses the customer’s Asana workspace in read and write mode, NetFlows assumes no liability for data loss, data inconsistencies or other damages in connection with the Asana workspace, in particular if these are due to errors in the Asana API, actions of third parties or incorrect configurations by the customer.

11.3 NetFlows is liable without limitation in cases of intent and gross negligence, injury to life, body or health, and under the Product Liability Act.

11.4 In cases of simple negligence, NetFlows is only liable for the breach of essential contractual obligations (cardinal obligations), the fulfillment of which makes the proper execution of the contract possible and on whose compliance the customer may regularly rely. In this case, liability is limited to the typical, foreseeable damage.

11.5 To the extent legally permissible, liability for indirect damages, consequential damages, loss of profit, lost savings, business interruptions, reputational damage and third-party claims is excluded unless a case under Section 11.3 applies.

11.6 Liability for data loss is, to the extent legally permissible, limited to the recovery effort that would have been required had the customer performed proper and regular data backups.

11.7 NetFlows is not liable for damages caused by third-party services, API changes, customer-side configurations, faulty customer data or lack of customer cooperation.

12. Indemnification

12.1 The customer shall indemnify NetFlows against all claims by third parties arising from the fact that customer data, uses, configurations, automations, scripts, exports or other actions of the customer infringe third-party rights, violate data protection law or are otherwise unlawful.

12.2 The indemnification includes reasonable costs of legal defense. NetFlows will inform the customer immediately of any asserted claims and enable them, to the extent reasonable, to participate in the defense.

13. Suspension and Extraordinary Termination

13.1 NetFlows is entitled to temporarily block access to Quest or terminate the contractual relationship without notice if the customer or its users (a) materially or repeatedly violate these Terms, (b) fail to meet payment obligations despite reminder, (c) endanger the security or operation of the Service or (d) use Quest for unlawful purposes.

13.2 Prior to suspension, NetFlows will—where circumstances permit—issue a reasonable warning by email. In urgent cases, suspension may take place without prior notice.

13.3 The customer may terminate the contractual relationship without notice for good cause if NetFlows breaches essential contractual obligations and fails to remedy this breach within 14 days despite written notice.

14. Confidentiality

14.1 The parties undertake to use confidential information of the other party only for the purposes of the contract and to protect it against unauthorized access.

14.2 Confidential information includes, in particular, non-public technical, economic, product-related, customer-specific or organizational information that is marked as confidential or must be regarded as confidential under the circumstances.

14.3 The customer may terminate the contractual relationship for good cause without notice if NetFlows breaches essential contractual obligations and fails to remedy this breach within 14 days despite written notice.

14.4 The confidentiality obligation applies for the duration of the contract and continues for five (5) years after termination of the contract; for trade secrets it applies indefinitely.

15. Security

15.1 NetFlows implements appropriate technical and organizational measures to protect Quest and processed data against unauthorized access, loss, misuse and alteration.

15.2 The customer is responsible for the appropriate security of their own systems, user accounts, third-party environments, end devices and data exports.

15.3 Security incidents that may affect Quest or customer data must be reported to the other party without undue delay.

16. Intellectual Property

16.1 All rights to Quest, including source code, design, trademarks, logos, documentation, scripts, templates and other content, remain with NetFlows or the respective rights holders. The customer is granted only the right of use specified in Section 5.

16.2 NetFlows may use feedback, suggestions or ideas for improvement provided by the customer free of charge for the further development of Quest, provided that no confidential information of the customer is disclosed as a result.

16.3 NetFlows is entitled to use aggregated, anonymized usage data for the purposes of product improvement and error analysis.

17. Force Majeure

17.1 NetFlows shall not be liable for delays or disruptions in performance caused by events beyond NetFlows’ reasonable control, in particular natural events, war, terror, pandemics, governmental measures, power, internet or telecommunications outages, as well as failures of third-party services.

17.2 If a force majeure event lasts longer than 30 days and materially impairs the performance of the contract, either party is entitled to terminate the affected contract extraordinarily.

18. Export, Data Portability and End of Contract

18.1 To the extent that Quest provides export functions, the customer is responsible for exporting necessary data before the end of the contract. NetFlows may delete customer data after expiry of a reasonable period following the end of the contract, unless statutory retention obligations apply.

18.2 Backup, log and security copies may remain stored for a limited period after the end of the contract and will be deleted in accordance with regular deletion cycles, unless statutory retention obligations prevent this.

19. Applicable Law and Jurisdiction

19.1 The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and private international law to the extent that it refers to another legal system.

19.2 The exclusive place of jurisdiction for all disputes arising from or in connection with these Terms is Memmingen, Germany, provided that the customer is a merchant, a legal entity under public law or a special fund under public law, or does not have a general place of jurisdiction in Germany.

20. Final Provisions

20.1 Should individual provisions of these Terms be invalid or unenforceable, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a legally permissible regulation that comes as close as possible to the economic purpose of the invalid provision.

20.2 Amendments and supplements to individual contracts must be in text form unless a stricter form is required by law. This also applies to the waiver of the text form requirement itself.

20.3 NetFlows is entitled to transfer rights and obligations under this contract to an affiliated company or a legal successor. The customer will be informed in due time and has the right to terminate the contract extraordinarily for this reason.

Contact

NetFlows GmbH
Kirchdorfer Straße 87
86825 Bad Wörishofen

E-Mail: info@netflows.de
Web: https://netflows.de/en/